Returns & Exchanges
At MooGoo, we want you to love your skin and your products, which is why we offer a 30-day satisfaction guarantee on all orders. If a product isn't the right fit for your skin type, we are here to help with a hassle-free return or exchange process.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for the return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the products are at least 50% full and well-protected for transit.
Ship It Back
Affix the provided return shipping label to your parcel and drop it off at any authorized postal service location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing